As of November 5, 2018, Club Penguin Island recurring memberships will not be renewed and new memberships cannot be purchased. For those accounts that already have a paid membership as of November 6th and beyond, refunds will automatically be processed based on the days remaining.
Please note that refunds may take up to 10 business days to appear on your statement. If you were eligible for a refund but have not seen it appear on your statement by November 22:
- iTunes purchases: Please reach out to Apple support
- Google Play purchases: Please reach out to our support team with a copy or screenshot of your receipt showing the GPA reference number
- Website purchases: Please reach out to our support team with the order number from your receipt or the billing or PayPal email address associated with your purchase
All accounts will have full player access from November 6th until Club Penguin Island closes on December 20, 2018.