To cancel a membership purchased through the website, click here. You will need to login with the user name and password of the account that has the membership in order to cancel.
Note: Deleting a Club Penguin Island account will not cancel active membership subscriptions. If your child's account was deleted prior to canceling, you will need to reach out to the support team to reactivate it before you can continue with the steps below.
- Login to the penguin with the membership subscription on Club Penguin Island website
Click on the arrow next to the penguin's portrait and select "My Profile"
Click on "Member"
- Click "Manage Membership" to go to the Account Management page
Click "Cancel Subscription"
Select a reason for cancellation from the drop down menu and click Yes, Cancel
The membership will show as cancelled on the Account Management screen and provide the end date for the remaining paid time. Your child will still have full access until the current paid time has expired.